Help
Troubleshooting
Quick fixes for common problems when using Inbeo. No technical jargon. If you are stuck after trying these, email [email protected].
Upload or processing fails
Use an audio file (MP3, WAV, M4A), not a video file.
The recording should be a real conversation: sales call, client meeting, or consult. Music, podcasts, or mostly silent files often fail or give a poor summary.
Check the file is under your plan size limit. Try again on a stable connection.
Keep the tab open until upload finishes. After that, check Dashboard → Processing or wait for the completion email.
- Tip: A quieter room or headset mic improves results.
- Tip: Note the error message on screen when you email support.
Left the page during processing?
Calls processing now
client-call.mp3
Transcribing with AI…
Safe to close this tab
zoom-recording.m4a
Queued from recording webhook…
If upload already finished, your call is still processing on Inbeo servers.
Open Dashboard → Processing to see progress. When done, tap View call or open from History.
Summary or tasks look wrong
Inbeo works best when people clearly discuss next steps, dates, and who owes what.
Edit any task card: change subject, body, date, and client email before sending.
If the whole call was misunderstood, upload a clearer recording or fix tasks on the call page.
Emails not sending
Confirm the client email field is filled in on the task card.
Some automation features need a paid plan. Check Dashboard → Billing.
Check your email quota in Account → Automation.
Look in spam for test sends from Inbeo.
Pick a date and time before scheduling a reminder or client email.
Auto import or webhook fails
Invalid token: regenerate in Account → Automation and paste the new token in Zapier or Make.
Download failed: Zoom links expire quickly. Send the recording URL right after the call ends.
Plan limit: you may be out of call credits. Upgrade or wait for your monthly reset.
You should receive a failure email explaining what went wrong.
Full setup guide: inbeo.app/integrations/recording
Paid but plan not updated
Open Billing → Sync or refresh the page.
Wait a minute after checkout.
Contact [email protected] if your receipt shows paid but the app still says Free.